More ShoreTel Troublehsooting

The TMSNCC logs the call accumulations recorded at the end of a call in the G-MST entry, this points to the RTP stream of the call with the following summary

Packet info

s: sent packets

r: received packets

l: lost packets

Jitter Buffer Info (call quality)

j: # of times jitter buffer had to adjust size trying to handle voice streams

u: # of times the jitter buffer did not get enough data to pass on a voice stream

o: # of times the jitter buffer received data outside of its maximum jitter buffer

09:11:49.557 ( 4184: 5288) G-MST: 200000BD "00070001-33cd-5927-c6e1-005056a27011" ("",""),(0, 0),0(Null),rsn:1,22:06:23.979 (UTC),pl:20,(s:16279, r:16279, l:0),(j:3,u:6435,o:11) flgs:0x00000000 "sip:@:5441",vpn:0

G-MST: 2 --> Relates to Network Side of the call

G-MST: 4 --> Relates to Trunk Side of the call

ShoreTel Troubleshooting Tools

Page to keep updated with tools as I find them from ShoreTel systems..

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Workgroup Tool:
You can use the Workgroup Tool on the server to determine what the status of the agent is.

• Open a command window on the server and go to the "Program Files\Shoreline Communications\Shoreware Server" directory.
• Type: wgtool (enter)
• Type: wg wgdn= (WG Ext)

Command list:

   H or Help or ?        - List commands and properties

   Agent                 - Get info about an agent [eg: Agent agentDN=114]

   AllWG                 - Get all local workgroups info

   SetDebug              - Set debug level. Not recommended, please use registry settings

   GetLines              - Get all tapi lines

   WG                    - Get info about a specific workgroup [eg: WG wgDN=200]

   Memsnap               - Take memory snap shot

   Memcomp               - Compare memory usage

   DumpTab               - Dump tables

   Test1                 - Test one. Reserved for testing purpose

   LoadAllDB             - Load all DB. Not recommended when system busy

   Use                   - Use a different WG Server by providing its ServerID [eg: Use Server=2]

   ListServers           - List all the WG servers associated with the HQ

   Exit

Properties:

wgDN, agentDN, hGC, hHC, callID, lineID, iwg, iagent, imember, iGC, iHC, dbg, Server

Usage:

CommandName Property=Value, where Value is expected data

For Example:

Agent agentDN=100, AllWG, WG wgDN=150, SetDebug dbg=255

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TrunkTest Tool:

\Program Files (x86)\Shoreline Communications\ShoreWare Server\VBTrunkTest.exe

This tool can be used to view the status of trunks with in the ShoreTel system

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