Friday 30 September 2016

AudioCodes vSBC Initial Configuration

Another quick post so that I remember how to complete the AudioCodes vSBC initial configuration..

After the import of the OVF file the system will boot with a default IP address of

To run the Configuration Wizard complete the following:
Login using the default username and password:

Enter the privileged command level:

Password is default: Admin


select "Yes" to complete

Select "No" for the "Do you want to configure Web-CLI User parameters?

Select "Yes" to "Do you want to configure OAMP Network Settings?"

Enter VLAN ID:

Enter IP Address:

Enter prefix length:

Enter default gateway:

Enter primary DNS server:

Enter secondary DNS server:

Select "No" to "Do you want to configure SNMP Network Management?"

Confirm the settings just configured, via selecting "Yes"

The system will then restart.

After the reboot has completed, the system should have the IP address configured.

Wednesday 28 September 2016

ShoreTel Contact Centre Log Monitor

The Contact Center Log Monitor tool is found in the following directory:

C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\Bin

The executable is called:

This is what the tool looks like with all setting enabled..

Tuesday 27 September 2016

TMSncc Logs

This will be a living post of call codes from the TMSncc logs from ShoreTel:

C-CE: Call Creation Event - Call Initiation
L-CE: Leg Create Event - Follows a C-CE for every call setup. Internal blind transfers C-CE may be skipped.
L-IE: Leg Info Event - Follows a C-CE, L-CE. Leg Info; Provides info on other parties in the call.
C-SE: Call State Event - State of call in progress; all parties. RingBack, Offering, Established, etc.
L-SE: Leg State Event - Follows a C-SE to inform the leg state changes.
L-DE: Leg Destroy Event - Call tear down; Leg is destroyed.
C-DE: Call Destroy Event - Call destroyed by user or system.
G-MST: - Media State Event - Media state for the terminated call leg. Every RTP stream also has a media state.

Some more details:

Friday 23 September 2016

ShoreTel vPhone/vSwitch Install

Deploy from OVA file that can be downloaded from the ST Connect Director Server.
Select Static or DHCP for IP addressing
If static,
  • Enter IP Address:
  • Enter netmask:
  • Enter gateway:
  • Enter primary DNS IP address:
  • Enter secondary DNS IP address:
  • Enter Domain name
  • Confirm Correct details

Enter server IP/FQDN (This is the connect server details)
Enter Image version, leave blank to upgrade from director server

The install will now complete..

ShoreTel Connect Contact Center PreRequists

Just a quick post to outline the required services for the ST Connect Contact Center server and DVS.

The following should install all required services for the DVS and ST CCC.

# Install required "Windows Features"
Install-WindowsFeature web-asp
Install-WindowsFeature Web-Mgmt-Tools -IncludeAllSubFeature
Install-WindowsFeature Web-Ftp-Server -IncludeAllSubFeature
Install-WindowsFeature Web-Asp-Net
Install-WindowsFeature SMTP-Server
Install-windowsFeature qWave
# Reboot will be required for the qWAVE service install
# Set start up to automatic and start qWave service
Set-Service qWave -StartupType Automatic
start-service qWave
# Set start up to automatic and start SMTP-Server
Set-Service SMTPSVC -StartupType Automatic
start-service SMTPSVC

One day I hope to have this scripted nicely rather than just a copy and paste..

Friday 20 May 2016

SSH to ShoreTel ST Switches

Quick note to provide a link to a "old" ShoreTel document that provides details of how to SSH to a ST Voice Switch.

How To SSH Into an ST Switch (

Before this procedure was complete would only get message saying "no supported authentication methods available (server sent publickey)", just like below:

After completing the procedure I was able to login, BUT wasn't prompted for passwords..

The ssh key can be found at:

Wednesday 18 May 2016

ShoreTel Console Settings

After a quick search this morning for the console setting to get access to the ShoreTel switches, figured I would post so that I don't have to go looking next time.

The ST model switches use the following setting for the console port:

The SG model switches are as follows:

Friday 22 April 2016

ShoreTel PLAR

Private Line Automatic Ringdown (PLAR) is the process of lifting a phones receiver (going off-hock in any instance) and have the phone automatically ring a specific extension.

In the ShoreTel word this is called "Delayed Ringdown", and is very simple to setup.

From within the Connect Director, select the extension that you wish to enable for "Delayed Ringdown" from the "Administration --> Users --> Users" field. 

Select the "Telephony" tab.

Scroll down (the last three (3) options are what we are looking for)
A description of the fields required is:

Click the "save" button and we are done.

When the phone configured now goes off-hook it will automatically dial the configured extension with a delay of however many seconds.

Wednesday 20 April 2016

ShoreTel Connect Virtual Appliance/Switches

This is a quick post so that I remember, as I'm sure at some point I will need to go looking for the directory structure to figure out what is what..

After an install of the ShoreTel Connect HQ/Director server all the virtual images are located under the FTPRoot on the server, this is also the location for:
  • Logs
  • Firmware for all matter of devices
  • IP Phone Wallpapers
  • IP Phone Ringtones
  • etc.
ShoreTel Virtual Phone/Trunk Switch
The virtual phone switch is used for physical IP phones to register against when ShoreTel SG/ST model switches are being utilised within the environment.    A trunk switch is used for a SIP trunk to the PSTN.

The OVA file is located under:

ShoreTel Virtual Service Appliance
The virtual service appliance, is used for conferencing services

The OVA file is located under:

ShoreTel Edge Gateway
The ShoreTel "Edge Gateway" is used to allow for Remote clients (Connect Client and 400 series phones) to connect without the need for having a VPN concentratior available from the Internet

The OVA file is located under:

Linux DVS
The Linux Distributed Voice Server (LDVS) is the Linux version of the Windows Server based DVS appliance.  

The DVS appliance provides:

  • Voicemail
  • Auto-Attendant
  • Configuration
  • Maintenance
The OVA file needs to be installed from the DVD/USB included from ShoreTel, the file is called:

The following screenshot outlines where within the Menu structure from the ShoreTel Director interface the OVA images can be downloaded from.

Landis Attendant Console Install

Attempting to setup a test tenant with access to Landis Attendant Console, and was getting errors around granting access to the tenant. The ...