Mitel MiVoice Connect Contact Centre - Redundancy

EICC via Mitel MiVoice Connect with primary ECC server running

EICC via Mitel MiVoice Connect with redundant ECC server running

Complete the following steps to place appropriate configuration files on the HQ server. 

This ensures that if the system fails over, HQ is configured to run the contact center properly:

1. On the contact center server, navigate to 
location>\nginx\conf, and copy the following files:

• nginx_ecc.template
• readme.txt
• Redundancy.bat
• Redundancy_config.rb

2. On the HQ server, navigate to 
\nginx\conf\more_conf

directory, and paste the files you copied in step 1.

3. Double-click the Redundancy.bat file.
When the Windows console loads, follow the instructions on the console, and enter the IP addresses of the headquarters server, primary contact center server, and secondary contact center server.

4. Restart the ShoreTel-DirectorProxy service as follows:

a. In the Windows Start menu, click Control Panel > Administrative Tools > Services.
b. Select the ShoreTel-DirectorProxy service, and click Restart.

ShoreTel Contact Centre Log Monitor

The Contact Center Log Monitor tool is found in the following directory:

C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\Bin

The executable is called:
BswLogMon.exe

This is what the tool looks like with all setting enabled..

ShoreTel Connect Contact Center PreRequists

Just a quick post to outline the required services for the ST Connect Contact Center server and DVS.

The following should install all required services for the DVS and ST CCC.


###############################
###
# Install required "Windows Features"
Install-WindowsFeature web-asp
Install-WindowsFeature Web-Mgmt-Tools -IncludeAllSubFeature
Install-WindowsFeature Web-Ftp-Server -IncludeAllSubFeature
Install-WindowsFeature Web-Asp-Net
Install-WindowsFeature SMTP-Server
Install-windowsFeature qWave
###
# Reboot will be required for the qWAVE service install
Restart-Computer
###
# Set start up to automatic and start qWave service
Set-Service qWave -StartupType Automatic
start-service qWave
#
# Set start up to automatic and start SMTP-Server
Set-Service SMTPSVC -StartupType Automatic
start-service SMTPSVC
###############################


One day I hope to have this scripted nicely rather than just a copy and paste..