Wednesday, 27 January 2021

Teams Resource Accounts

Trying to crate a "Resource Account" for a Teams CQ and/or AA, and came across an issue where via both TAC and Power Shell it would fail.

TAC


Power Shell

I had seen this before when the Teams/Skype Online was a Hybrid environment, but in this case the deployment has no on-premises Skype environment.

The Fix

Turns out DNS is the issue, even when in a cloud only environment the Skype DNS entries are required.



Genesys - BYOC Cloud

Post to identify links and IPs for Genesys BYOC as of 17th July 2026. BYOC Cloud public SIP IP addresses Dynamic Cloud Voice platform Follow...