Thursday 28 September 2023

Landis Attendant Console Install

Attempting to setup a test tenant with access to Landis Attendant Console, and was getting errors around granting access to the tenant.

The error message I was receiving via the browser URL..

The app is trying to access a service 1fd5118e-2576-4263-8130-9503064c837a (Azure Communication Services) that your organization <GUID> lacks a service principal for.

To fix I needed to manually add the "Azure Communication Services", via PowerShell.

Connect-AzureAD

New-AzureADServicePrincipal -AppId "1fd5118e-2576-4263-8130-9503064c837a"   

After waiting for about 3 mins, I was able to grant consent ant get access to Landis Attendant Console.

Tuesday 5 September 2023

Unable to write to Active Directory due to lack of permissions

At times when I attempt to move a user from Skype to Teams I have been receiving the following error:


To view account that are causing the issue you can run the following PowerShell command

Get-ADUser -SearchBase "OU HERE" -Filter * -Properties nTSecurityDescriptor | ?{ $_.nTSecurityDescriptor.AreAccessRulesProtected -eq "True" }

Wednesday 25 January 2023

List of Agents in Skype Work Groups

To get a list of agents in a skype work group run the following command via PowerShell:

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Get-CsRgsAgentGroup | select Name, @{Name=’AgentsByUri’;Expression={[string]::join(",", ($_.AgentsByUri))}} | Export-Csv agent-export.csv

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This can then be opened in Excel and manipulated to be used easier..

Open in Excel and "text to data" the AgentsByUri column, copy and then paste with "transpose" option to get in a nice format.

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...