Wednesday, 25 January 2023

List of Agents in Skype Work Groups

To get a list of agents in a skype work group run the following command via PowerShell:

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Get-CsRgsAgentGroup | select Name, @{Name=’AgentsByUri’;Expression={[string]::join(",", ($_.AgentsByUri))}} | Export-Csv agent-export.csv

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This can then be opened in Excel and manipulated to be used easier..

Open in Excel and "text to data" the AgentsByUri column, copy and then paste with "transpose" option to get in a nice format.

Zoom Contact Centre - HttpCall Widget

Few things to look for when using the HttpCall widget within Zoom Contact Centre.  (1) URL: Is the URL for the API call, if required/enable ...