Friday 22 April 2016

ShoreTel PLAR

Private Line Automatic Ringdown (PLAR) is the process of lifting a phones receiver (going off-hock in any instance) and have the phone automatically ring a specific extension.

In the ShoreTel word this is called "Delayed Ringdown", and is very simple to setup.

From within the Connect Director, select the extension that you wish to enable for "Delayed Ringdown" from the "Administration --> Users --> Users" field. 

Select the "Telephony" tab.

Scroll down (the last three (3) options are what we are looking for)
A description of the fields required is:

Click the "save" button and we are done.

When the phone configured now goes off-hook it will automatically dial the configured extension with a delay of however many seconds.

Wednesday 20 April 2016

ShoreTel Connect Virtual Appliance/Switches

This is a quick post so that I remember, as I'm sure at some point I will need to go looking for the directory structure to figure out what is what..

After an install of the ShoreTel Connect HQ/Director server all the virtual images are located under the FTPRoot on the server, this is also the location for:
  • Logs
  • Firmware for all matter of devices
  • IP Phone Wallpapers
  • IP Phone Ringtones
  • etc.
ShoreTel Virtual Phone/Trunk Switch
The virtual phone switch is used for physical IP phones to register against when ShoreTel SG/ST model switches are being utilised within the environment.    A trunk switch is used for a SIP trunk to the PSTN.

The OVA file is located under:

ShoreTel Virtual Service Appliance
The virtual service appliance, is used for conferencing services

The OVA file is located under:

ShoreTel Edge Gateway
The ShoreTel "Edge Gateway" is used to allow for Remote clients (Connect Client and 400 series phones) to connect without the need for having a VPN concentratior available from the Internet

The OVA file is located under:

Linux DVS
The Linux Distributed Voice Server (LDVS) is the Linux version of the Windows Server based DVS appliance.  

The DVS appliance provides:

  • Voicemail
  • Auto-Attendant
  • Configuration
  • Maintenance
The OVA file needs to be installed from the DVD/USB included from ShoreTel, the file is called:

The following screenshot outlines where within the Menu structure from the ShoreTel Director interface the OVA images can be downloaded from.

Landis Attendant Console Install

Attempting to setup a test tenant with access to Landis Attendant Console, and was getting errors around granting access to the tenant. The ...