Migrate Poly VVX Phones from Skype/Teams to Zoom Phone

All Phones at once..

The process of migrating Poly VVX phones from Teams/Skype to Zoom Phone is a three (3) step process.

1. Configure the IP Phone within the Zoom Phone portal
2. Remove DHCP options that point to Teams/Skype provisioning server URL
3. Factory rest the IP phone, and it will complete via zero-touch provisioning

When using DHCP options to provide a provisioning server (DHCP option 160 or 161 - depending on the SKU that was used to purchase the phone).

If using DHCP options, the IP phone will pickup the provisioning server via specific option values.  If you are migrating all IP phones at once, you can just delete/clear the option within the DHCP scope/server, and factory rest the IP phones.

Staged Migration

If you are migrating phones in a phased approach, one (1) way to complete is via DHCP Policies.

Policy processing

Since you can configure multiple policies at both the scope level and server level, each policy is assigned a processing order. The processing order can also be modified, assuming more than a single policy exists. The following conditions exist:

1. When processing DHCP client requests, the DHCP server evaluates each client request against the conditions in all applicable policies, based on their processing order.

2. Scope level policies are processed first by the DHCP server, followed by server wide policies. Theoretically, a client can match the conditions of several scope policies and also several server policies.

3. If a client satisfies the conditions of more than 1 policy, it will get the combined settings from all policies that it matched. If the same option setting is provided in multiple policies, the client will use the setting from the first policy that is processed.

Poly Specific "Vendor Class Identifier"

Poly Product	Vendor Option Name
CCX350	Poly-CCX350
CCX400 (UC Software 6.2.11 or later)	Poly-CCX400
CCX500	Poly-CCX500
CCX505	Poly-CCX505
CCX600	Poly-CCX600
CCX700	Poly-CCX700
Edge E 100	Poly-EdgeE100
Edge E 220	Poly-EdgeE220
Edge E 300	Poly-EdgeE300
Edge E 320	Poly-EdgeE320
Edge E 350	Poly-EdgeE350
Edge E 400	Poly-EdgeE400
Edge E 450	Poly-EdgeE450
Edge E 500	Poly-EdgeE500
Edge E 550	Poly-EdgeE550
Edge B10	Poly Edge B10
Edge B30	Poly Edge B20
Edge B30	Poly Edge B30
VVX501	Polycom-VVX501
VVX601	Polycom-VVX601
VVX101	Polycom-VVX101
VVX150	Polycom-VVX150
VVX201	Polycom-VVX201
VVX250	Polycom-VVX250
VVX301	Polycom-VVX301
VVX311	Polycom-VVX311
VVX350	Polycom-VVX350
VVX401	Polycom-VVX401
VVX411	Polycom-VVX411
VVX450	Polycom-VVX450
VVX D230	Poly-VVX-D230
Poly Rove B DECT	IPDECT-V2/80.03.0009 (MAC=64167FF4C9ED; SER= 00000; HW=4)
Polycom Trio 8300	Poly-Trio8300
Polycom Trio 8800	Polycom-Trio8800
Polycom Trio 8500	Polycom-Trio8500
Polycom RealPresence Trio Visual+	Polycom-TrioVisualPlus
Polycom Trio C60	Poly-TrioC60
SoundStation IP 5000	Polycom-SSIP5000
SoundStation IP Duo	Polycom-SSDuo

A DHCP policy will need to be created that matches, both the MAC Address and the Vendor Specific option listed above.

The assisted provisioning server from Zoom outlines the value required for options 160 or 161.

Assisted provisioning URLs - Poly

ShoreTel Phone Customisations

This page will be updating moving forward when I find information for customisations for the ShoreTel IP Phones, It will manly be focus on the 400 series phones but will have details of the other models too.

Background Image Specifications
ShoreTel IP Phones 265 & 565
Dimensions: 320 x 240 pixels
Format: Uncompressed bitmap (.bmp)
Pallet Size: 256 colour (24-bit RGB)
File to change: \inetpub\ftproot

ShoreTel IP Phone 655
Dimensions: 640 x 480 pixels
Format: Portable Network Graphics (.png)
WallPaper Directory: \inetpub\ftproot\ -->
File to change: \inetpub\ftproot\swecustom.txt
####################
wallpaper1Phone “{File Name}.png“
####################

ShoreTel IP Phone 485
Dimensions: 480 x 272 pixels
Format: Portable Network Graphics (.png)
WallPaper Directory: \inetpub\ftproot\Wallpaper\480x272c
File to change: \inetpub\ftproot\phoneconfig\custom_IP485g.txt
####################
[user]

wallpaperStandardFilename={File Name}.png
####################

Using ShoreTel IP Phones

Just a quick note to show this great YouTube video on using the ShoreTel IP Phones.

Jump to the specific sections at the times below:

https://www.youtube.com/watch?v=OqWUm7A8RR4

0:00 → Phone Overview

0:50 → Call Handling Modes

1:25 → Directory

2:04 → Call History

2:30 → Answer Ringing Phone

2:52 → Place Outside Call (ignore the “9” for outside line if you are configured for a “0”)

3:29 → Placing Calls on Hold

3:52 → Call Waiting

4:20 → Conference Calling

5:05 → Blind Transfer

5:35 → Consult Transfer

6:15 → Pickup Softkey

6:45 → Parking Calls

7:14 → Unparking Calls

7:36 → Voicemail Setup

8:45 → Checking Voicemail

ShoreTel PLAR

Private Line Automatic Ringdown (PLAR) is the process of lifting a phones receiver (going off-hock in any instance) and have the phone automatically ring a specific extension.

In the ShoreTel word this is called "Delayed Ringdown", and is very simple to setup.

From within the Connect Director, select the extension that you wish to enable for "Delayed Ringdown" from the "Administration --> Users --> Users" field. 

Select the "Telephony" tab.

Scroll down (the last three (3) options are what we are looking for)

A description of the fields required is:

Click the "save" button and we are done.

When the phone configured now goes off-hook it will automatically dial the configured extension with a delay of however many seconds.

Lync Software Versions

So my plan for this page is to update when new LPE software is released, i have been trying to track down version number, and this is to stop me from having to search all the time..

LPE Updates	Software version
CU #	Polycom CX700 and LG-Nortel 8540	Polycom CX500, CX600, and CX3000	Aastra 6721ip and 6725ip	HP 4110 and 4120
September 2016	4.0.7577.4494	4.0.7577.4512	4.0.7577.4512	4.0.7577.4512
CU17 - December 2015		4.0.7577.4488	4.0.7577.4487	4.0.7577.4487
CU16 – May 2015	4.0.7577.4463	4.0.7577.4463	4.0.7577.4463	4.0.7577.4463
CU15 – October 2014		4.0.7577.4455	4.0.7577.4455	4.0.7577.4455
CU14 – August 2014	4.0.7577.4451	4.0.7577.4451	4.0.7577.4451	4.0.7577.4451
CU13 – July 2014		4.0.7577.4450	4.0.7577.4450	4.0.7577.4450
CU12 - April 2014
	4.0.7577.4444	4.0.7577.4444	4.0.7577.4444	4.0.7577.4444
CU11 - January 2014	4.0.7577.4420	4.0.7577.4420	4.0.7577.4420	4.0.7577.4420
CU10 - October 2013	4.0.7577.4411	4.0.7577.4411	4.0.7577.4411	4.0.7577.4411
		(Re-issued)	(Re-issued)	(Re-issued)
		4.0.7577.4414	4.0.7577.4414	4.0.7577.4414
CU9 - July 2013	4.0.7577.4397	4.0.7577.4397	4.0.7577.4397	4.0.7577.4397
CU8 - April 2013	4.0.7577 4387	4.0.7577 4387	4.0.7577 4387	4.0.7577 4387
CU7 - December 2012	4.0.7577.4363	4.0.7577.4366 (Re-issued)	4.0.7577.4366	4.0.7577.4366
		4.0.7577.4372
CU6 - June 2012	4.0.7577.4100	4.0.7577.4100	4.0.7577.4100	4.0.7577.4100
CU5 – March 2012	4.0.7577.4066	4.0.7577.4066	4.0.7577.4066	4.0.7577.4066
CU4 - November 2011	4.0.7577.4047	4.0.7577.4047	4.0.7577.4047	4.0.7577.4047
CU3 - July 2011	4.0.7577.296	4.0.7577.296	4.0.7577.296
CU2 - April 2011	4.0.7577.250	4.0.7577.250	4.0.7577.250
CU1 - January 2011	4.0.7577.107	4.0.7577.107	4.0.7577.107

http://blogs.technet.com/b/nettracer/archive/2013/07/05/lync-client-and-server-version-numbers.aspx
Below is a blog post from TechNet with some information about server and client versions.

How to Verify if Lync Server 2013 Database Updates Completed Successfully.
http://blogs.technet.com/b/dodeitte/archive/2013/07/02/how-to-verify-if-lync-server-2013-database-updates-completed-successfully.aspx

Update:
Was looking for Office Web Apps software versions today, and came across Wictor Wilen blog.
http://www.wictorwilen.se/WACVersions