Thursday, 12 May 2022

Teams Tracing/Logging

This post is to outline the logging/tracing items for a MS Teams environment, most of the tracing will be from the Teams Client/Web App/etc.

It will hopefully be a "living" post that is updated when I find new things.

First Step - Get log files from the Client:

Use log files to monitor and troubleshoot Microsoft Teams

Teams Client, right click the icon in the task bar and select "Collect support files"

Time stamps in the log files are in epoch time:

What is epoch time?

The Unix epoch (or Unix time or POSIX time or Unix timestamp) is the number of seconds that have elapsed since January 1, 1970

Log files:

"MSTeams Diagnostics Log <date><time>_calling.txt" has calls made received:

Context Details:
SlashCommand           "/call <number>" in the search field
CentralDataLayer        Call from the dial-pad in Teams client

Wednesday, 27 January 2021

Teams Resource Accounts

Trying to crate a "Resource Account" for a Teams CQ and/or AA, and came across an issue where via both TAC and Power Shell it would fail.


Power Shell

I had seen this before when the Teams/Skype Online was a Hybrid environment, but in this case the deployment has no on-premises Skype environment.

The Fix

Turns out DNS is the issue, even when in a cloud only environment the Skype DNS entries are required.

Wednesday, 1 April 2020

Assign Number to Teams Resource Accounts

This has been bugging me for awhile, I wasn't able to assign a number to a resource account that had been created for a Teams AA or CQ.  When trying to assign via Teams Admin Centre (TAC) I was able to search for the number but it was ALWAYS displaying the "No results were found" error.

Turns out I had set the location of the users licence to "United States", once this was change to "Australia" i was able to assign the phone number.

I spent way to much time trying to figure this one out, so hopefully this serves as a reminder..

Monday, 23 March 2020

Post-migration from Skype to Teams toolbox

Ståle Hansen has this great blog post, and since I keep loosing it, just wanted to post so that I can find it next time..

Thursday, 12 September 2019

Set LineURI via PowerShell Teams

Set the LineURI for a user using calling plans (Telstra Calling)

1. Need the location ID

2. Set-CsOlineVoiceUser -Identity name -LocationID GUID-from-step-1 -telephonenumber +E.164-format

M365 Call Flow Visualizer

This is a port so that I remember where to find the scripts.. Shout out to the author: ...