Wednesday, 25 January 2023

List of Agents in Skype Work Groups

To get a list of agents in a skype work group run the following command via PowerShell:

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Get-CsRgsAgentGroup | select Name, @{Name=’AgentsByUri’;Expression={[string]::join(",", ($_.AgentsByUri))}} | Export-Csv agent-export.csv

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This can then be opened in Excel and manipulated to be used easier..

Open in Excel and "text to data" the AgentsByUri column, copy and then paste with "transpose" option to get in a nice format.

Teams Resource Account - Setting Call Priority

Being able to set a call priority within Teams is relative new https://learn.microsoft.com/en-us/microsoftteams/aa-cq-call-priorities The ea...