Wednesday 20 April 2016

ShoreTel Connect Virtual Appliance/Switches

This is a quick post so that I remember, as I'm sure at some point I will need to go looking for the directory structure to figure out what is what..

After an install of the ShoreTel Connect HQ/Director server all the virtual images are located under the FTPRoot on the server, this is also the location for:
  • Logs
  • Firmware for all matter of devices
  • IP Phone Wallpapers
  • IP Phone Ringtones
  • etc.
ShoreTel Virtual Phone/Trunk Switch
The virtual phone switch is used for physical IP phones to register against when ShoreTel SG/ST model switches are being utilised within the environment.    A trunk switch is used for a SIP trunk to the PSTN.

The OVA file is located under:

ShoreTel Virtual Service Appliance
The virtual service appliance, is used for conferencing services

The OVA file is located under:

ShoreTel Edge Gateway
The ShoreTel "Edge Gateway" is used to allow for Remote clients (Connect Client and 400 series phones) to connect without the need for having a VPN concentratior available from the Internet

The OVA file is located under:

Linux DVS
The Linux Distributed Voice Server (LDVS) is the Linux version of the Windows Server based DVS appliance.  

The DVS appliance provides:

  • Voicemail
  • Auto-Attendant
  • Configuration
  • Maintenance
The OVA file needs to be installed from the DVD/USB included from ShoreTel, the file is called:

The following screenshot outlines where within the Menu structure from the ShoreTel Director interface the OVA images can be downloaded from.

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