Wednesday 27 January 2021

Teams Resource Accounts

Trying to crate a "Resource Account" for a Teams CQ and/or AA, and came across an issue where via both TAC and Power Shell it would fail.

TAC


Power Shell

I had seen this before when the Teams/Skype Online was a Hybrid environment, but in this case the deployment has no on-premises Skype environment.

The Fix

Turns out DNS is the issue, even when in a cloud only environment the Skype DNS entries are required.



Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...