Sunday 3 June 2012

Lync Forwarded Calls

So image this, you have an inbound call to your MS Lync client, that has SimRing, or CFA enabled, but you never receive the calls.  The "out-of-the-box" invite message that Lync sends doesn't have a REFERRED-BY header in the Invite.


This has been addressed by MS with Lync CU3, but there is still more to be done, on each mediation server that you have in your environment, the "MediationServerSvc.exe.config" file needs to be updated.
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
                <add key="<FQDN or IP Address of Gateway>.ReferredBySupported" value="true"/>
    </appSettings>
  <runtime>
    <generatePublisherEvidence enabled="false"/>
  </runtime>
</configuration>
The file is located under:

C:\Program Files\Microsoft Lync Server 2010\Mediation Server\MediationServerSvc.exe.config

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...