Wednesday, 18 November 2015

Response Group Usage Reports - Slow to run

I have been looking at an issue today with a co-worker, where the Lync "Response Group Usage" report would take either forever to run, or never complete.

Whilst searching around for what I had thought I had seen before with a particular CU release, I came across a TechNet forum post here.

Craig Chiffers, has written a blog post about it too..
http://blog.chiffers.com/2014/12/05/lync-response-group-usage-report-slow-or-not-loading/

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...