Zoom Contact Centre - HttpCall Widget

Few things to look for when using the HttpCall widget within Zoom Contact Centre. 

(1) URL: Is the URL for the API call, if required/enable passing a variable for searching can be done via adding "?q={"field name":"{{global_custom.variable.variableName}}"}" 

(2) Request method: GET 

(3) Content type: application/json 

(4) Body: {} 

(5) Authorization: (Empty Field) 

(6) Results: MapPing the details from the JSON value to a ZCC variable Using the HttpCall Widget, the array numbers start at "1" NOT "0" like usual arrays 

(7) Customer headers: A list of customer headers needed for the API call When using an apikey a value will need to be defined. Name: x-apikey Value: API Key provided to access the API URL above

Teams Resource Account - Setting Call Priority

Being able to set a call priority within Teams is relative new

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-call-priorities

The easiest way that looks to be enabled is when using a resource account, and assigning the association to either a Teams AA or CQ.

New-CsOnlineApplicationInstanceAssociation <ID of the resource account> -ConfigurationId <ID of the AA/CQ> -CallPriority <call priority number> -ConfigurationType <autoattendant|callqueue>

Call Priority Values are:

1 - Very High

2 - High

3 - Normal (default priority)

4 - Low

5 - Very Low

This will throw an error if the RA is already associated with a AA/CQ, to remove the association we can use the 

Remove-CsOnlineApplicationInstanceAssociation <ID of the resource account>

To view the call priority value of the resource account

Get-CsOnlineApplicationInstanceAssociation  <ID of the resource account>