Post to identify links and IPs for Genesys BYOC as of 17th July 2026.
BYOC Cloud public SIP IP addresses
Dynamic Cloud Voice platform
Following are for the Asia Pacific (Sydney) / apse2
BYOC Ingres IPs (Inbound to Genesys)
- 52.129.103.228 lb01.byoc.apse2.genesys.cloud
- 52.129.103.229 lb02.byoc.apse2.genesys.cloud
- 52.129.103.230 lb03.byoc.apse2.genesys.cloud
BYOC Egress IPs (Outbound from Genesys)
- 52.129.103.220/30
Legacy Cloud Voice platform
Following are for the Asia Pacific (Sydney) / apse2
- 13.54.135.179 lb01.voice.apse2.pure.cloud
- 13.55.102.9 lb02.voice.apse2.pure.cloud
- 13.55.146.155 lb03.voice.apse2.pure.cloud
- 13.55.130.108 lb04.voice.apse2.pure.cloud
Media IP Address
IP address information for commercial regions
Core and Satellite commercial regions use the following CIDR address ranges:
- 52.129.96.0/20
- 169.150.104.0/21
- 167.234.48.0/20
- 136.245.64.0/18
You must add the full set of CIDR block IP addresses to your existing firewall allow list in order for Genesys Cloud to function properly.
Full list of AWS can be found in a JSON file:
Amazon AWS IP address JSON file
