Wednesday, 28 September 2016

ShoreTel Contact Centre Log Monitor

The Contact Center Log Monitor tool is found in the following directory:

C:\Program Files (x86)\ShoreTel\ShoreTel Contact Center Server\Bin

The executable is called:
BswLogMon.exe



This is what the tool looks like with all setting enabled..


Zoom Contact Centre - HttpCall Widget

Few things to look for when using the HttpCall widget within Zoom Contact Centre.  (1) URL: Is the URL for the API call, if required/enable ...