Friday 23 September 2016

ShoreTel vPhone/vSwitch Install

Deploy from OVA file that can be downloaded from the ST Connect Director Server.
Select Static or DHCP for IP addressing
If static,
  • Enter IP Address:
  • Enter netmask:
  • Enter gateway:
  • Enter primary DNS IP address:
  • Enter secondary DNS IP address:
  • Enter Domain name
  • Confirm Correct details

Enter server IP/FQDN (This is the connect server details)
Enter Image version, leave blank to upgrade from director server



The install will now complete..


Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...